What Information Should I Have Ready When I Contact Pava Law?

Short answer: Useful information to have when you contact Pava Law includes the date and location of your accident, a brief description of what happened, the other driver's contact and insurance details, the police report number, information about your injuries and medical care, and any correspondence from insurance companies. But if you don't have any of these, we can still have a meaningful conversation. Pick up the phone or send an email with whatever you know.

The Short List: If You Have Time to Prepare

If you want to make the consultation as productive as possible, try to have these basics at hand:

• Date, time, and location of the accident
• A brief description of how it happened
• The other driver's name, phone, and insurance info (if you have it)
• The police report number (if one was filed)
• A list of injuries you've experienced, including delayed symptoms
• Name of any doctor, hospital, or urgent care you have seen
• Any insurance claim numbers you've received
• Any correspondence from insurance adjusters

That is enough to have a real conversation. Everything else can be gathered over time.

The Full List: Everything That Helps

Below is a more complete rundown. Do not stress about gathering all of it before calling — use it as a reference over the course of your case.

1. Accident Details

• Exact date and time
• Exact location (street, intersection, highway, exit, mile marker)
• City or town (Springfield, Holyoke, Chicopee, etc.)
• Direction you were traveling
• Weather conditions
• Road conditions (wet, icy, dry)
• Lighting conditions (daylight, dusk, night)
• Type of accident (rear-end, T-bone, head-on, rollover)
• Your account of how it happened

2. The Other Driver's Information

• Full name
• Phone number
• Address
• Driver's license number and state
• Insurance company name
• Insurance policy number
• Claim number, if one has been opened
• License plate number
• Vehicle make, model, year, color
• Whether the vehicle was a commercial or company vehicle

3. Police Report

• Name of the responding officer(s)
• Badge number
• Department (Springfield PD, Holyoke PD, State Police, etc.)
• Incident or case number
• Copy of the written report (if you've obtained it)
• Whether any citations were issued, and to whom

4. Witness Information

• Names of any witnesses
• Phone numbers or email addresses
• A brief note about what they saw
• Whether they were strangers or known to you

5. Your Injuries and Medical Care

• List of injuries (be specific, including minor and delayed symptoms)
• Name of each doctor, hospital, urgent care, or specialist you have seen
• Dates of each visit
• Treatment received (tests, medications, physical therapy, surgery)
• Any planned upcoming treatment
• Medical bills you have received
• Whether your health insurance has covered any costs
• A list of activities you can no longer do because of your injuries

6. Insurance Information

• Your own auto insurance company name
• Your own policy number
• Your PIP (Personal Injury Protection) coverage details
• Your UM/UIM (Uninsured/Underinsured Motorist) coverage limits
• Your health insurance information
• Any letters, emails, or recorded statements from insurance companies
• Any settlement offers you have received
• Claim numbers for each open claim

7. Financial Impact

• Days of work missed
• Your hourly wage or salary
• Any business or freelance income lost
• Out-of-pocket expenses (medications, transportation, childcare)
• Vehicle repair estimates or totals
• Rental car costs
• Any other financial losses caused by the accident

8. Photos and Documentation

• Photos of the accident scene
• Photos of vehicle damage
• Photos of your injuries
• Photos of the other driver's license and insurance card
• Any dashcam footage
• Receipts for accident-related expenses
• A symptom journal if you've been keeping one

What If I Don't Have Most of This?

Completely fine. Most people reach out missing major pieces of information. This happens for many reasons:

• You were too injured at the scene to gather information
• The accident was months ago and you've moved on
• The other driver fled before you could exchange information
• You never filed a police report
• You have not yet seen a doctor
• You don't know where to find your insurance declarations page

We work with what you have. As your case develops, we can help obtain the rest through subpoenas, records requests, and investigation.

Common Items You Might Not Know to Save

Text Messages and Emails

If you exchanged any messages with the other driver, their insurance, or witnesses, save them. Screenshots work.

Voicemails from Insurance Adjusters

These can be revealing. Adjusters sometimes say things on voicemail they would not put in writing.

Ring Doorbell or Home Security Footage

If the accident happened near your home or a neighbor's, check for camera footage before it gets overwritten. Most systems only keep 7-30 days.

Dashcam Footage

If you or a witness had a dashcam, save the footage immediately. Some dashcams overwrite in hours.

Social Media

Screenshot any public posts the other driver made about the accident. They can sometimes contradict what they told insurance.

Work Records

HR or payroll records showing missed work days or reduced hours.

Massachusetts Crash Operator Report

If you filed a Form CRA with the RMV, keep a copy.

How to Store and Share Information

A few practical tips:

• Create a single folder on your phone or cloud drive for accident-related files
• Back it up immediately (phones can be lost or damaged)
• When sending documents to your lawyer, PDFs are ideal but photos of paper documents are acceptable
• Do not post anything publicly on social media
• Do not throw away anything related to the accident, even minor receipts or notes

What We'll Ask During the Consultation

To give you a preview, here are the questions we typically ask during an initial conversation:

• When and where did the accident happen?
• How did it happen, in your words?
• What are your injuries and current symptoms?
• What medical care have you received so far?
• What has your insurance company said?
• Has the other driver's insurance contacted you?
• Have you given any recorded statements?
• Have you signed any settlement offers?
• Have you missed work?
• What outcome are you hoping for?
• Do you have any documents or photos we can review?

Knowing these ahead of time helps you think through answers, but you don't need to prepare them formally.

Ready to Reach Out?

Attorney Daniel A. Pava has represented accident victims throughout Springfield, Holyoke, Chicopee, West Springfield, and all of Hampden County for over 40 years. Free consultations are available in English and Spanish. No pressure. No obligation. No fees unless we win.

Phone: (413) 781-8700
Email: daniel@pavalaw.com
Office: 1380 Main Street, Suite 301, Springfield, MA 01103
Hours: Monday - Friday, 9:00 AM - 5:00 PM ET

Updated on: 04/19/2026